ATEV Privacy Policy

ATEV ("ATEV", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how ATEV collects, uses, stores, shares, and protects information when you use the ATEV mobile application, website, APIs, and related services (collectively, the "Services").

By using ATEV, you acknowledge that you have read and understood this Privacy Policy.

1. About ATEV

ATEV is an electric-vehicle platform designed to help users discover and interact with EV charging infrastructure and the EV community.

Depending on the features available in your region, ATEV may allow users to:

• Create an account.
• Manage their EV/vehicle information.
• Find nearby charging stations.
• View charging-station availability.
• View charger and connector information.
• Start or monitor charging sessions where supported.
• View charging-session information.
• Track charging-related usage.
• Make or manage payments.
• Post content and participate in community discussions.
• Submit reviews and reports.
• Receive notifications.
• Contact ATEV support.

Not all features may be available to every user.

2. Information We Collect

We collect information that you provide directly, information generated when you use ATEV, and information received from certain third-party services.

2.1 Account Information

When you create or manage an ATEV account, we may collect:

• Full name.
• Email address.
• Phone number.
• Username.
• Profile photograph.
• Password or authentication credentials.
• Account type.
• Account preferences.
• Account status.
• Authentication information.

Some information may be optional.

2.2 Vehicle Information

If you choose to provide vehicle information, we may collect:

• Vehicle manufacturer.
• Vehicle model.
• Vehicle variant.
• Vehicle type.
• Battery capacity.
• Charging connector/type.
• Charging preferences.
• Vehicle-related settings.
• Other information you voluntarily provide about your EV.

You may be able to use some ATEV features without providing all vehicle information.

2.3 Location Information

ATEV may collect location information to provide location-based features.

Depending on your device and permissions, this may include:

• Approximate location.
• Precise device location.
• GPS coordinates.
• Location associated with charging-station searches.
• Location associated with charging activity.
• Location information you voluntarily include in community content.

We may use location information to:

• Find nearby charging stations.
• Calculate distance to charging stations.
• Improve charging-station search.
• Provide navigation-related functionality.
• Display relevant charging infrastructure.
• Improve our Services.

You can control location permissions through your device settings.

Disabling location access may limit certain ATEV features.

2.4 Charging Information

When you use charging-related functionality, ATEV may collect information such as:

• Charging-station ID.
• Charging-point/connector ID.
• Charging-session ID.
• Session start time.
• Session end time.
• Charging duration.
• Energy consumed.
• Charging power.
• Charging status.
• Connector type.
• Charging errors or status information.
• Charging cost.
• Transaction information.
• Station availability information.

Where applicable, charging information may be received from charging-station operators, charging networks, charging protocols, or integration partners.

2.5 Community Content

If you participate in ATEV's community features, we may collect and process:

• Posts.
• Threads.
• Comments.
• Replies.
• Reviews.
• Ratings.
• Images.
• Videos.
• Reports.
• Reactions.
• Saved content.
• User-generated content.
• Information associated with your community activity.

Content posted publicly may be visible to other ATEV users and, depending on the feature, potentially publicly accessible.

Do not publish information that you do not want other people to see.

2.6 Contacts and Communication Information

If you contact ATEV, we may collect:

• Email communications.
• Support requests.
• Messages.
• Feedback.
• Contact-form submissions.
• Attachments you provide.
• Information necessary to respond to your request.

2.7 Payment Information

If ATEV supports paid charging or other transactions, payments may be processed by third-party payment providers.

We may receive information such as:

• Payment-provider customer ID.
• Transaction ID.
• Payment status.
• Amount paid.
• Currency.
• Payment method type.
• Card brand.
• Last four digits of a card.
• Payment failure information.
• Refund information.
• Invoice information.

ATEV generally does not need to store your complete card number or card security code.

Payment information may be processed directly by our payment providers according to their privacy policies and security practices.

2.8 Device and Technical Information

When you use ATEV, we may automatically collect technical information such as:

• IP address.
• Device type.
• Operating system.
• Browser type.
• App version.
• Device identifiers.
• Language.
• Time zone.
• Network information.
• Crash information.
• Log information.
• Approximate location derived from IP address.

2.9 Usage Information

We may collect information about how you use ATEV, including:

• Pages viewed.
• Screens visited.
• Features used.
• Searches performed.
• Charging-station searches.
• Posts interacted with.
• Buttons or links selected.
• Session duration.
• Error events.
• App performance information.

We use this information to understand and improve the Services.

3. How We Use Your Information

We may use information we collect to:

Provide the Services

• Create and manage accounts.
• Provide charging-station discovery.
• Display charging availability.
• Process charging sessions.
• Provide community functionality.
• Process transactions.
• Provide customer support.

Improve ATEV

• Improve application functionality.
• Improve search results.
• Improve charging-station information.
• Develop new features.
• Analyze usage trends.
• Diagnose technical problems.

Safety and Security

• Prevent fraud.
• Detect abuse.
• Protect accounts.
• Protect charging infrastructure integrations.
• Detect suspicious activity.
• Investigate violations.
• Maintain platform security.

Communication

We may send:

• Service notifications.
• Charging-session notifications.
• Account notifications.
• Security alerts.
• Support communications.
• Important policy updates.

Where required by applicable law, we will obtain appropriate consent for marketing communications.

4. Location-Based Services

Location is an important part of ATEV's charging-station discovery functionality.

When you allow location access, we may use your location to show nearby charging stations.

For example:

Your location → ATEV → Nearby charging stations

We may also use location information to calculate distances and improve location-based search.

We do not sell your precise location information as a standalone product.

5. Charging Station Information

ATEV may receive charging-station information from:

• Charging-station operators.
• Charging networks.
• EV infrastructure providers.
• Integration partners.
• Publicly available sources.
• Open protocols and infrastructure networks.
• Community reports.

Station information may include:

• Location.
• Connector type.
• Availability.
• Charging speed.
• Pricing.
• Operating status.
• Station name.
• Operator information.

Because charging infrastructure can change in real time, ATEV cannot guarantee that all station information will always be accurate or current.

6. Community and Public Information

ATEV may provide community features where information is visible to other users.

If you publish a post, review, comment, or other public content, information associated with that content may be visible to others.

For example, a community post may display:

• Username.
• Profile name.
• Profile image.
• Post content.
• Images or videos.
• Date/time of posting.
• Public interactions.

Do not publish:

• Passwords.
• OTPs.
• Payment information.
• Private addresses.
• Personal phone numbers.
• Sensitive personal information.
• Other people's private information.

7. How We Share Information

ATEV may share information when necessary to provide and operate the Services.

We may share information with:

Service Providers

Companies that help us operate ATEV, including providers for:

• Cloud hosting.
• Database infrastructure.
• Authentication.
• Notifications.
• Analytics.
• Customer support.
• Payment processing.
• Security.
• Communication.
• Storage.

These providers may process information on our behalf.

Charging Network and Station Partners

Where required to provide charging functionality, relevant information may be shared with charging networks, station operators, or infrastructure partners.

For example, a charging transaction may require information such as:

• User/account identifier.
• Charging-session identifier.
• Station identifier.
• Transaction information.

Legal and Regulatory Authorities

We may disclose information where reasonably necessary to:

• Comply with applicable law.
• Respond to valid legal requests.
• Protect users.
• Prevent fraud.
• Investigate security incidents.
• Protect ATEV's legal rights.
• Prevent serious harm.

8. We Do Not Sell Personal Information

ATEV does not sell users' personal information to third parties as a commercial data product.

We may use service providers and technology partners to operate ATEV and provide requested functionality.

9. Third-Party Services

ATEV may integrate with third-party services.

Examples may include:

• Payment providers.
• Map and location providers.
• Charging networks.
• Cloud infrastructure providers.
• Authentication providers.
• Analytics providers.
• Communication providers.

When you interact with a third-party service, that provider may process information according to its own privacy policy.

ATEV does not control the privacy practices of independent third parties.

10. Maps and Location Providers

ATEV may use third-party mapping and location services to provide:

• Maps.
• Geocoding.
• Address search.
• Distance calculations.
• Charging-station locations.
• Navigation-related information.

Your use of these features may be subject to the applicable third party's terms and privacy policy.

11. Cookies and Similar Technologies

The ATEV website may use:

• Cookies.
• Local storage.
• Session technologies.
• Analytics technologies.
• Similar technologies.

These technologies may be used to:

• Keep users signed in.
• Remember preferences.
• Maintain sessions.
• Improve website performance.
• Understand usage.
• Detect security issues.

You can control cookies through your browser settings, although disabling certain cookies may affect functionality.

12. Analytics

ATEV may use analytics tools to understand how users interact with the Services.

Analytics information may include:

• Device information.
• App/browser information.
• Pages or screens visited.
• Feature usage.
• Session information.
• Error information.

Analytics helps us improve:

• Performance.
• User experience.
• Reliability.
• Feature design.

13. Notifications

ATEV may send notifications related to:

• Charging sessions.
• Charging status.
• Account security.
• Payments.
• Service updates.
• Community activity.
• Support requests.

You can generally control non-essential notifications through application or device settings.

Some essential service notifications may still be sent when necessary.

14. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Providing the Services.
• Maintaining your account.
• Completing transactions.
• Meeting legal requirements.
• Resolving disputes.
• Preventing fraud.
• Enforcing agreements.
• Maintaining security.

Retention periods may vary depending on the type of information.

When information is no longer required, we may delete, anonymize, or securely dispose of it.

15. Account Deletion

You may request deletion of your ATEV account, subject to applicable legal and operational requirements.

When an account is deleted, we may:

• Disable the account.
• Remove or anonymize personal information where appropriate.
• Delete user-generated content where technically and legally appropriate.

Certain information may need to be retained for:

• Legal compliance.
• Financial records.
• Fraud prevention.
• Security.
• Dispute resolution.
• Enforcement of agreements.

16. Data Security

ATEV uses reasonable technical and organizational measures designed to protect personal information.

Security measures may include:

• Encryption in transit.
• Secure authentication.
• Access controls.
• Monitoring.
• Logging.
• Secure cloud infrastructure.
• Security testing.
• Backup and recovery procedures.

However, no internet-based system can be guaranteed to be completely secure.

You are responsible for keeping your account credentials confidential.

17. Password and Account Security

You should:

• Use a strong password.
• Avoid reusing passwords.
• Never share your OTP.
• Never share your password.
• Log out from shared devices.
• Report suspicious account activity.

ATEV staff should not request your password or authentication OTP.

18. Children's Privacy

ATEV is not intended to knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to ATEV without appropriate authorization, please contact us.

If we become aware that we have collected such information in circumstances where deletion is required, we will take appropriate steps to delete it.

19. International Data Transfers

Depending on where ATEV and its service providers operate, your information may be processed or stored in countries other than your country of residence.

Where required, ATEV will take appropriate measures for legally permitted international data transfers.

20. Your Privacy Rights

Depending on your location and applicable law, you may have rights relating to your personal information.

These may include:

Access

Request information about personal data we hold about you.

Correction

Request correction of inaccurate information.

Deletion

Request deletion of certain personal information.

Restriction

Request restriction of certain processing activities.

Objection

Object to certain processing activities where legally applicable.

Data Portability

Request a copy of certain information in a commonly used format.

Withdraw Consent

Where processing is based on consent, you may withdraw consent.

Withdrawing consent may affect certain ATEV features.

21. How to Exercise Your Rights

To request access, correction, deletion, or other privacy rights, contact ATEV through the official support/privacy contact provided in the application or website.

We may need to verify your identity before processing certain requests.

This is intended to protect your information from unauthorized requests.

22. Accuracy of Information

You are responsible for keeping information in your account reasonably accurate.

If your:

• Name.
• Email.
• Phone number.
• Vehicle information.
• Other account information

changes, you should update it where the relevant ATEV feature allows.

23. Privacy of Vehicle and Charging Data

Vehicle and charging information may be linked to your account when you use ATEV's charging functionality.

Depending on the integration, charging information may be shared with the relevant charging network or station operator to provide the requested charging service.

ATEV may use aggregated or anonymized charging information for:

• Service improvement.
• Infrastructure analysis.
• Product development.
• Statistics.
• Research.

Aggregated or anonymized information should not reasonably identify an individual user.

24. Fraud and Abuse Prevention

ATEV may process account, device, transaction, location, and usage information to:

• Detect fraudulent activity.
• Prevent abuse.
• Protect charging services.
• Detect compromised accounts.
• Investigate suspicious transactions.
• Protect users and infrastructure.

This processing may occur automatically or through human review.

25. Community Moderation

ATEV may process community activity to enforce its Community Guidelines.

This may include reviewing:

• Posts.
• Comments.
• Reports.
• Reviews.
• User interactions.
• Uploaded media.

Moderation may involve automated detection tools and human review.

26. Legal Basis for Processing

Where applicable, ATEV may process personal information based on one or more of the following legal bases:

• Performance of a contract.
• User consent.
• Legitimate interests.
• Compliance with legal obligations.
• Protection of users and the platform.
• Other lawful bases permitted by applicable law.

The applicable legal basis may depend on the type of information and the purpose of processing.

27. Business Transfers

If ATEV is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.

Users will receive appropriate notice where legally required.

28. Changes to This Privacy Policy

ATEV may update this Privacy Policy periodically.

Changes may be made because of:

• New features.
• Changes to our Services.
• Changes in technology.
• Changes in applicable law.
• Changes in our data practices.

When appropriate, we will provide notice of material changes.

The "Last Updated" date at the top of this policy indicates when the policy was most recently updated.

29. Contact Us

If you have questions about this Privacy Policy, data practices, or your privacy rights, contact ATEV through the official privacy or support contact provided on the ATEV website or application.

ATEV

Privacy Contact: [privacy@atev.com]

Support: [support@atev.com]

Website: [https://atev.webartmax.com]

30. Important Disclaimer

This Privacy Policy is a general product/privacy-policy template and should be reviewed and adapted by qualified legal counsel before publication.

ATEV should ensure that the final policy accurately reflects:

• The actual data collected.
• Actual third-party integrations.
• Actual charging-network integrations.
• Actual payment providers.
• Actual analytics providers.
• Applicable laws and regulations.
• Data retention practices.
• User-rights requirements.
• The countries where ATEV operates.

Your Privacy Matters

ATEV is committed to handling user information responsibly and transparently.

We aim to collect only the information reasonably necessary to provide and improve the ATEV experience while maintaining appropriate security and privacy protections.