ATEV Terms & Conditions

Welcome to ATEV.

These Terms & Conditions ("Terms", "Terms of Service") govern your access to and use of the ATEV mobile application, website, APIs, charging-related services, community features, and other services provided by ATEV (collectively, the "Services").

By creating an account, accessing, or using ATEV, you agree to these Terms. If you do not agree with these Terms, you must not use the Services.

1. About ATEV

ATEV is an electric mobility platform designed to help users discover and interact with EV charging infrastructure and the EV community.

Depending on availability, ATEV may provide:

• EV charging-station discovery.
• Charging-station search.
• Connector and charger information.
• Charging-station availability information.
• Charging-session functionality.
• Charging-related payment services.
• Vehicle management.
• Charging history.
• Community posts and threads.
• Reviews and ratings.
• Charging-station reports.
• Notifications.
• Location-based services.
• Other EV-related features.

Some Services may be provided through integrations with third-party charging networks, charging-station operators, payment providers, mapping providers, or other service providers.

2. Eligibility

You must meet the minimum legal age and other eligibility requirements applicable in your country to use ATEV.

If you are under the applicable age, you may use ATEV only where permitted by applicable law and with any required parental or guardian consent.

You must provide accurate information when creating an account.

3. Creating an ATEV Account

Certain features require an ATEV account.

You agree to:

• Provide accurate information.
• Keep your account information updated.
• Keep your login credentials secure.
• Not share your account with unauthorized persons.
• Not create accounts for fraudulent purposes.
• Not impersonate another person.
• Notify ATEV if you believe your account has been compromised.

You are responsible for activity conducted through your account unless the activity resulted from circumstances outside your reasonable control.

4. Account Verification

ATEV may require verification of certain account information.

Verification may include:

• Email verification.
• Phone verification.
• OTP verification.
• Identity verification where required.
• Payment verification.
• Other security checks.

ATEV may restrict certain features until required verification is completed.

5. Vehicle Information

ATEV may allow you to add information about your EV.

You are responsible for ensuring that the information you provide is accurate.

Vehicle information may be used to:

• Recommend compatible chargers.
• Filter charging stations.
• Improve charging-related services.
• Provide vehicle-specific information.
• Support charging functionality.

ATEV does not guarantee that all vehicle compatibility information will always be accurate.

You should verify compatibility before connecting your vehicle to a charging station.

6. Charging Station Information

ATEV may display information about charging stations, including:

• Station location.
• Charger availability.
• Connector type.
• Charging speed.
• Power rating.
• Pricing.
• Operating hours.
• Station status.
• Operator information.
• User reviews.
• Community reports.

Charging information may come from:

• Charging-station operators.
• Charging networks.
• Third-party providers.
• Open protocols.
• Public sources.
• Community users.
• ATEV systems.

Charging-station information can change at any time.

ATEV does not guarantee that station information will always be:

• Accurate.
• Complete.
• Current.
• Available.
• Error-free.

You should verify important information at the charging location or with the relevant charging operator.

7. Charging Station Availability

Where ATEV provides live or near-real-time charger availability, that information is provided for convenience.

A charger displayed as available may become occupied before you arrive.

Similarly, a charger displayed as occupied or unavailable may become available later.

ATEV does not guarantee reservation, availability, or successful charging unless a specific reservation or charging transaction has been confirmed by ATEV or the applicable charging operator.

8. Charging Services

Where ATEV allows you to start or manage a charging session, you authorize ATEV and/or its applicable charging partners to process the charging request.

Depending on the charging integration, a charging session may involve:

1. Selecting a charging station.
2. Selecting a connector.
3. Initiating a charging session.
4. Authentication.
5. Charging.
6. Monitoring session information.
7. Stopping the charging session.
8. Calculating applicable charges.
9. Processing payment.

Actual charging may be performed by a third-party charging-station operator or network.

9. Charging Safety

You are responsible for following:

• Vehicle manufacturer instructions.
• Charging-station instructions.
• Applicable safety requirements.
• Electrical safety requirements.
• Operator instructions.

Do not use a charger, connector, cable, or vehicle if it appears damaged or unsafe.

You must not:

• Tamper with charging equipment.
• Damage charging infrastructure.
• Bypass safety mechanisms.
• Modify charging equipment.
• Attempt unauthorized electrical repairs.
• Interfere with another charging session.
• Disconnect another user's vehicle without authorization.

ATEV is not responsible for damage caused by your failure to follow safety instructions or applicable requirements.

10. Charging Session Data

ATEV may record charging-session information such as:

• Session ID.
• User ID.
• Station ID.
• Connector ID.
• Start time.
• End time.
• Charging duration.
• Energy consumed.
• Charging power.
• Charging status.
• Charging cost.
• Transaction information.

This information may be used to provide charging services, billing, support, fraud prevention, analytics, and other legitimate purposes described in the Privacy Policy.

11. Charging Fees

Where charging is a paid service, you agree to pay all applicable charges.

Charges may include:

• Energy charges.
• Time-based charges.
• Session fees.
• Parking or idle fees.
• Taxes.
• Network fees.
• Service fees.
• Other applicable charges.

The applicable charging operator may determine certain charging prices.

Prices may change without prior notice where permitted by applicable law.

The price displayed before or during a charging session may be an estimate if the final price depends on actual energy consumption, duration, or other variables.

12. Payments

ATEV may use third-party payment providers to process payments.

You agree to provide valid payment information when required.

You authorize the applicable payment provider to charge your selected payment method for authorized transactions.

ATEV may receive limited payment information such as:

• Payment status.
• Transaction ID.
• Payment method type.
• Card brand.
• Last four digits.
• Amount.
• Currency.

ATEV generally does not store your complete payment-card number.

13. Failed Payments

If a payment fails, ATEV or its payment provider may:

• Retry the payment.
• Request another payment method.
• Restrict certain paid services.
• Cancel or suspend a transaction.
• Recover amounts legally owed.

You remain responsible for valid charges incurred before the payment failure.

14. Refunds and Cancellations

Refund eligibility depends on:

• The applicable service.
• Charging-station operator policies.
• Payment-provider rules.
• The reason for the refund.
• Applicable law.

Where a third-party charging operator controls the transaction, its refund policy may apply.

ATEV may investigate disputed transactions before issuing a refund.

Where applicable, refunds will generally be returned through the original payment method.

15. Community Features

ATEV may provide community functionality including:

• Posts.
• Threads.
• Comments.
• Reviews.
• Ratings.
• Reactions.
• Reports.
• User profiles.

You are responsible for content you publish.

By submitting content to ATEV, you represent that:

• You have the necessary rights to publish it.
• It does not violate applicable law.
• It does not infringe another person's rights.
• It does not contain unauthorized private information.
• It complies with the ATEV Community Guidelines.

16. Community Guidelines

Your use of ATEV's community features is subject to the ATEV Community Guidelines.

The Community Guidelines prohibit activities including:

• Harassment.
• Hate speech.
• Threats.
• Fraud.
• Spam.
• Fake reviews.
• False charging-station reports.
• Impersonation.
• Privacy violations.
• Illegal activities.
• Dangerous charging advice.
• Platform abuse.

ATEV may remove content or restrict accounts that violate the Community Guidelines.

17. User-Generated Content

You retain ownership of content you create, subject to the rights granted in these Terms.

By posting content on ATEV, you grant ATEV a non-exclusive, worldwide, royalty-free license to host, store, reproduce, display, distribute, and technically process that content as necessary to operate, maintain, improve, and promote the Services.

This license continues for as long as necessary to provide the Services or as otherwise permitted by applicable law.

You may delete content where the relevant ATEV feature allows you to do so.

18. Content Moderation

ATEV may review, restrict, or remove content that:

• Violates these Terms.
• Violates Community Guidelines.
• Violates applicable law.
• Creates a safety risk.
• Contains spam.
• Contains fraudulent information.
• Infringes intellectual-property rights.
• Creates security risks.

ATEV may use automated systems and human review for moderation.

19. Reviews and Ratings

Reviews must reflect genuine experiences.

You must not:

• Create fake reviews.
• Manipulate ratings.
• Review a station you did not use when claiming personal experience.
• Post reviews in exchange for undisclosed compensation.
• Coordinate fake reviews.
• Intentionally submit false information.

ATEV may remove reviews that violate these Terms or applicable policies.

20. Accuracy of User Information

You agree not to intentionally submit false information about:

• Charging stations.
• Charger availability.
• Prices.
• Charging performance.
• Vehicle compatibility.
• Charging incidents.
• Reviews.
• Businesses.
• Other users.

Repeated submission of intentionally false information may result in account restrictions or termination.

21. Prohibited Uses

You must not use ATEV to:

• Break the law.
• Commit fraud.
• Scam other users.
• Hack or attack ATEV.
• Access another user's account.
• Circumvent authentication.
• Reverse engineer restricted components.
• Introduce malware.
• Abuse APIs.
• Scrape restricted data.
• Manipulate charging information.
• Tamper with charging infrastructure.
• Manipulate ratings or community engagement.
• Send spam.
• Impersonate others.
• Collect personal information without authorization.
• Interfere with the operation of the Services.

22. API Usage

If ATEV provides APIs, API access may be subject to additional technical and usage requirements.

You must not:

• Exceed applicable rate limits.
• Circumvent API restrictions.
• Use API credentials belonging to another user.
• Scrape data through unauthorized methods.
• Reverse engineer restricted APIs.
• Use APIs for malicious purposes.
• Resell API access without authorization.

ATEV may suspend API access if abuse is detected.

23. Third-Party Services

ATEV may integrate with third-party services, including:

• Charging networks.
• Charging-station operators.
• Payment providers.
• Mapping providers.
• Authentication providers.
• Cloud infrastructure providers.
• Analytics services.
• Communication providers.

Third-party services may have separate terms and privacy policies.

ATEV is not responsible for services controlled independently by third parties.

24. Charging Network Integrations

When ATEV integrates with a charging network or operator, some charging functionality may depend on that third party.

The availability and performance of charging services may therefore depend on:

• Network connectivity.
• Charging-station hardware.
• Operator systems.
• Third-party APIs.
• Protocol availability.
• Power availability.
• Vehicle compatibility.
• Payment systems.

ATEV cannot guarantee uninterrupted operation of third-party charging infrastructure.

25. Maps and Navigation

ATEV may provide map, address, distance, and navigation-related information.

Map data may come from third-party providers.

ATEV does not guarantee:

• Road accuracy.
• Traffic accuracy.
• Station coordinates.
• Travel times.
• Road availability.
• Navigation accuracy.

You remain responsible for driving safely and following applicable traffic laws.

Do not interact with the ATEV app in a way that distracts you while driving.

26. Intellectual Property

ATEV and its licensors own or control the intellectual property associated with the Services, including where applicable:

• Software.
• Application design.
• Logos.
• Trademarks.
• Branding.
• Website content.
• Graphics.
• Interfaces.
• Documentation.

You may not copy, modify, distribute, sell, reverse engineer, or create derivative works from ATEV's proprietary materials except where permitted by law or with written authorization.

27. Trademarks

ATEV names, logos, trademarks, and branding may not be used without appropriate authorization.

Third-party trademarks displayed within ATEV belong to their respective owners.

28. Copyright Complaints

If you believe content available through ATEV infringes your copyright or other intellectual-property rights, you may contact ATEV through the official legal/support contact.

Your complaint should include sufficient information for ATEV to investigate the claim.

29. Service Availability

ATEV aims to provide reliable Services but does not guarantee that the Services will always be:

• Available.
• Uninterrupted.
• Error-free.
• Secure.
• Accurate.
• Compatible with every device.
• Compatible with every charging station.

Services may be temporarily unavailable because of:

• Maintenance.
• Updates.
• Network failures.
• Third-party failures.
• Charging infrastructure failures.
• Security incidents.
• Technical problems.
• Events outside ATEV's reasonable control.

30. No Guarantee of Charging Availability

Finding a charging station through ATEV does not guarantee that you will be able to charge your vehicle.

A charger may be:

• Occupied.
• Offline.
• Broken.
• Under maintenance.
• Inaccessible.
• Incompatible with your vehicle.
• Out of service.
• Restricted to certain users.

Users should verify charging availability and compatibility before relying on a particular station.

31. User Responsibility

You are responsible for:

• Your vehicle.
• Your charging decisions.
• Your driving.
• Your account.
• Your payment methods.
• Your community content.
• Your use of charging infrastructure.
• Compliance with applicable laws.

ATEV is a technology platform and should not be treated as a substitute for vehicle-manufacturer instructions, professional electrical advice, or emergency services.

32. Safety Disclaimer

ATEV may provide information about EVs and charging, but such information is provided for general informational purposes.

ATEV does not guarantee that community posts, reviews, recommendations, or other user-generated information are technically correct.

For safety-critical matters, follow the instructions of:

• Your vehicle manufacturer.
• Charging-station operator.
• Qualified professionals.
• Applicable authorities.

33. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Services are provided on an "as is" and "as available" basis.

ATEV makes no warranties regarding:

• Availability.
• Accuracy.
• Reliability.
• Completeness.
• Fitness for a particular purpose.
• Compatibility.
• Continuous operation.

Nothing in these Terms excludes warranties or rights that cannot legally be excluded under applicable law.

34. Limitation of Liability

To the maximum extent permitted by applicable law, ATEV and its affiliates, employees, officers, directors, partners, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Services.

This may include losses related to:

• Charging-station unavailability.
• Charging failures.
• Vehicle downtime.
• Lost profits.
• Loss of data.
• Network interruptions.
• Third-party service failures.
• Incorrect station information.
• User-generated content.
• Unauthorized account access.

Nothing in these Terms limits liability that cannot legally be limited under applicable law.

35. Third-Party Charging Operators

Charging stations may be owned or operated by independent companies.

ATEV may not control:

• Station hardware.
• Electricity supply.
• Charging speed.
• Station maintenance.
• Parking access.
• Station pricing.
• Operator policies.
• Physical safety at the station.

Disputes relating directly to a station may need to be addressed with the relevant charging operator.

36. Indemnification

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless ATEV and its affiliates, officers, employees, and service providers from claims, losses, liabilities, and expenses arising from:

• Your violation of these Terms.
• Your misuse of the Services.
• Your violation of applicable law.
• Your infringement of another person's rights.
• Your user-generated content.
• Your unauthorized use of charging infrastructure.

37. Suspension and Termination

ATEV may suspend or terminate your account where reasonably necessary, including if:

• You violate these Terms.
• You violate Community Guidelines.
• You engage in fraud.
• You abuse the Services.
• You compromise platform security.
• You engage in illegal activity.
• You create a significant safety risk.
• Required by law.

Where appropriate, ATEV may provide notice before termination.

For serious violations, immediate suspension or termination may occur.

38. Account Closure by You

You may stop using ATEV at any time.

Where account deletion is available, you may request deletion through the applicable account settings or support process.

Certain information may continue to be retained where required by law or reasonably necessary for legitimate purposes such as fraud prevention, financial records, security, or dispute resolution.

39. Effect of Termination

After termination:

• Your access to the Services may stop.
• Certain account features may become unavailable.
• Outstanding payment obligations may remain.
• Content may be removed or retained as permitted by applicable law.
• Provisions that reasonably need to survive termination will continue to apply.

40. Changes to the Services

ATEV may modify, add, suspend, or discontinue features from time to time.

Changes may include:

• New charging features.
• New community features.
• Changes to station discovery.
• Changes to payment functionality.
• API changes.
• Changes to supported charging networks.

ATEV will provide notice where required by applicable law.

41. Changes to These Terms

ATEV may update these Terms periodically.

When material changes are made, ATEV may provide appropriate notice through the application, website, email, or other reasonable method.

Your continued use of ATEV after the effective date of updated Terms may constitute acceptance where permitted by applicable law.

42. Governing Law

These Terms will be governed by the laws applicable to ATEV and its users, subject to mandatory consumer-protection laws that may apply to you.

Any dispute will be handled in accordance with applicable law and the dispute-resolution provisions specified by ATEV.

Note: ATEV should insert its actual jurisdiction, governing law, and courts/arbitration provisions before publishing this section.

43. Dispute Resolution

Before starting formal legal proceedings, users are encouraged to contact ATEV support and attempt to resolve the issue informally.

Where permitted by applicable law, ATEV may establish additional procedures for handling disputes.

Nothing in this section prevents users from exercising mandatory legal rights that cannot be waived.

44. Force Majeure

ATEV will not be responsible for delays or failures caused by events beyond its reasonable control, including:

• Natural disasters.
• Power failures.
• Internet outages.
• Telecommunications failures.
• Government actions.
• War.
• Civil unrest.
• Cyberattacks.
• Infrastructure failures.
• Third-party service outages.
• Other events beyond reasonable control.

45. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

46. Entire Agreement

These Terms, together with the Privacy Policy, Community Guidelines, and any additional service-specific terms, constitute the agreement governing your use of ATEV.

Additional terms may apply to specific features.

47. No Waiver

Failure by ATEV to enforce a provision of these Terms does not constitute a waiver of its right to enforce that provision later.

48. Contact Us

If you have questions about these Terms, contact ATEV through the official support or legal contact provided on the ATEV website or application.

ATEV

Legal Contact: [legal@atev.com]

Support: [support@atev.com]

Website: [https://atev.webartmax.com]

49. Acceptance

By creating an ATEV account or using the Services, you confirm that:

• You have read these Terms.
• You understand these Terms.
• You agree to comply with these Terms.
• You agree to the ATEV Community Guidelines.
• You acknowledge the ATEV Privacy Policy.

If you do not agree to these Terms, please do not use the ATEV Services.

Welcome to ATEV — Powering a Smarter EV Community.